Front Desk Concierge

Company Overview
Stratton Amenities is a hospitality company specializing in luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. We focus on delivering a consistent, professional, and welcoming experience that enhances residential living and reflects high hospitality standards.
Position Summary
We are seeking a polished, dependable, and service-oriented Full-Time Front Desk Agent to join our team in Philadelphia. This role is ideal for someone who takes pride in creating positive first impressions, enjoys daily interaction with residents and guests, and consistently delivers excellent customer service in a luxury residential environment.
What We Offer
Competitive hourly pay
Stable full-time schedule
Supportive and professional work environment
Performance-based recognition opportunities
Long-term growth potential within hospitality operations
Position Requirements
Excellent verbal and written communication skills
Strong customer service and problem-solving abilities
Professional demeanor with attention to detail
Ability to remain calm and courteous in a fast-paced environment
Strong sense of ownership and accountability
Ability to listen actively and respond promptly to resident and guest needs
Minimum of two years of hospitality, customer service, or upscale residential experience preferred
Strong interpersonal and guest service skills
Organized, proactive, and self-motivated with a positive attitude
Neat, polished, and professional appearance
Ability to maintain confidentiality and discretion
Key Responsibilities
Greet residents and guests in a warm, professional manner
Serve as the primary point of contact at the front desk during assigned shifts
Deliver an elevated resident and guest experience through attentive and responsive service
Answer phones, manage messages, and maintain professional telephone etiquette
Accurately log, track, and distribute resident packages, including routine audits
Monitor lobby activity and security cameras as required
Conduct property walks to ensure safety, cleanliness, and presentation standards are met
Assist residents with amenity requests, local recommendations, and service coordination
Build positive working relationships with residents, vendors, and property staff
Maintain a clean, organized, and welcoming front desk environment
Experience Requirements
Previous experience in hospitality, luxury residential, hotel, or upscale customer service preferred
Proven ability to consistently deliver high-quality service
Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and believe they are essential to building strong relationships and delivering exceptional service.
Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.

Stratton Amenities

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Front Desk Concierge