This is library patron service work supervising a large group of lower-level library assistants and clerical personnel in a variety of reader and/or library material processing services, which may include supervising the receiving, sorting, and dispensing of books and other library materials in a central bookstack. Scheduling, reviewing, and evaluating the work of subordinate staff and volunteers is important in the work as is resolving patron complaints and problems. Employees in this class report to a higher-level librarian.
Oluwakemi (Kemi) Kupoluyi City of Philadelphia – Office of Human Resources 1401 JFK Blvd., Room 1530 Philadelphia, PA 19102-1675 Phone: 215-683-2411Fax: 215-686-0861Email: oluwakemi.kupoluyi@phila.gov For all other inquiries, please contact Customer Service at 215-686-0880 or email hrhelpdesk@phila.govELIGIBLE LIST: DEPARTMENTAL-ONLY PROMOTIONALOnly a departmental promotional eligible list for the Free Library of Philadelphia will be established as a result of this examination.Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.
PREFERENCE FOR PHILADELPHIA RESIDENTS Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other people receiving an identical test score. To receive such a preference, candidates must respond to the question regarding residence on this application. This response will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements. If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.EXAMINATION INFORMATION: If a COMPUTER-BASED EXAM is held, this examination will be scheduled for 4/28/2026. Please note that this examination date is subject to change. Candidates will need access to a desktop computer or laptop with internet access to take the examination. If you do not have internet access, please contact the analyst listed on this announcement, and alternative arrangements will be made for you to take this examination. Candidates will need access to a desktop computer or laptop with a webcam and internet access to take the examination. Candidates will need to be able to operate computerized software proficiently and independently. If you do not have access to a desktop computer or laptop with a webcam and internet access, or cannot operate computerized software proficiently and independently, please contact Oluwakemi Kupoluyi at Oluwakemi.kupoluyi@phila.gov, and alternative arrangements will be made for you to take this examination.If a TRAINING AND EXPERIENCE EVALUATION is held, applicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination. Scores in the Training and Experience Evaluation will be based on documentation of education and experience provided by the candidate. To receive full credit for your education and experience, you should submit all relevant documentation, including college transcripts, licenses, certifications, paid out-of-class documentation, etc. and provide a detailed description of your education, experience, and credentials.An Eligible List will be established the week of 5/18/2026. Please note that this date may change.IF A COMPUTER-BASED EXAM IS HELD: In accordance with Civil Service Regulation 9.091B, candidates will have 30 days after the results have been mailed to review their test and to file appeals to the key answers. Call 215-686-0880 if you wish to schedule a Test Review.IF A TRAINING AND EXPERIENCE EVALUATION IS HELD: In accordance with Civil Service Regulation 9.091D, candidates may review their answer sheets and other test papers to determine if they have been scored correctly or if there has been an irregularity in the administration of the examination. Candidates will have 30 days after the results have been mailed to review their test and to file a written appeal. Call 215 686-0880 if you wish to schedule a test review.High School/GEDThe following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Candidates must meet requirements within 30 days after the last date for filing applications.1. CIVIL SERVICE STATUS: Presently employed by the City of Philadelphia with permanent Civil Service status in the Free Library of Philadelphia with a performance rating of Satisfactory or higher. AND2. EDUCATION: Education equivalent to the completion of the twelfth school grade.AND3. SPECIFIC EXPERIENCE: Four years of experience in providing reader services for library patrons or performing book processing procedures such as searching, accessioning, and online data entry.
Or any equivalent combination of education and experience determined to be acceptable by the Personnel Department.
ADDITIONAL REQUIREMENT FOR THE BILINGUAL SPECIALTY: Sufficient training and/or experience to be able to understand and speak fluently and clearly in a designated foreign language.
PHYSICAL AND MEDICAL REQUIREMENTS: Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
