*Hybrid Position*
Provide for the timely and accurate production of all requests related to deposit accounts. Maintain the required confidentiality of customer/bank information.
JOB DUTIES AND RESPONSIBILITIES:
- Responsible for the review and fulfillment of all requests including:Customer statement/document request
- Subpoenas from all agencies (Grand Jury, IRS, DOJ, etc)
- Attorney letters
- Search Warrants
- Request from other Government (state/federal) agencies
- Record all requests in the requisite log for tracking purposes.
- Ensure requests are completed within the established timeframes.
- Identify and escalate any possible issues and or questions that could impact the timely production of the response.
- Create electronic case files of all documentation for delivery to the recipient within required timeframes.
- Maintain an electronic copy of records in accordance with the record retention policy.
- Prepare all documents for delivery via mail/Fedex or secure messaging. Include any required invoicing. Follow established procedures for invoicing and collection of fees.
- Track payment of fees. Follow up on any unpaid fees.
- Coordinate informational updates between Legal and Operations Risk Management pertaining to the current status of requests from both State and Federal agencies.
- Maintain a working knowledge of all research platforms used in the process to fulfill request.
- Index branch teller work and account related documents that have been scanned into the Image system in accordance with procedures to allow for future retrieval.
- Pick up and distribute department mail from mailroom.
- Log any checks received for the Collections team and follow procedures to validate proper assignment of items.
- Assist with processing of Returned mail in accordance with established procedures.
- Complete required Bank compliance courses and attend other training as it may become necessary.
- Recognize and practice complete confidentiality
- Maintain concise procedures for research process.
- Other duties as assigned by Manager.
PHYSICAL AND SENSORY REQUIREMENTS:
- Prolonged periods sitting at a desk and working on a computer.
- Regularly required to drive a motor vehicle, occasional air travel, attending meetings at various venues, including but not limited to customers’ offices and/or properties, restaurants and other meeting locations, and ascend/descend stairs and or ladders occasionally to perform inspections.
- The employee may be required to lift files/materials up to 20 pounds to take to various locations.
- The incumbent will be expected to operate a computer terminal.
- Prolonged periods sitting at a desk and working on a computer
POTENITAL ON-THE-JOB-RISKS:
EDUCATION, TRAINING AND EXPERIENCE:
- Intermediate computer skills in the Microsoft Office (Word, Excel and Outlook)
- Able to follow written and verbal orders
- Ability to read and interpret documents
- Must demonstrate excellent organizational, verbal, and written communication skills.
- Possesses the utmost integrity for dealing with highly confidential information.
