*Hybrid Position*
This position plays a critical role in protecting the bank’s assets, customers, and reputation by detecting, investigating, and mitigating fraud, and other financial crimes. It encompasses a wide range of responsibilities including physical security oversight, incident response, regulatory compliance and operational support. This position serves as a key line of defense in identifying suspicious activity, ensuring regulatory compliance, and implementing security systems, and fraud prevention strategies.
JOB DUTIES AND RESPONSIBILITIES:
- Open and manage cases through the entire investigation lifecycle, from intake to closure. Document investigations outcomes, including root cause analysis and recommendations for prevention.
- Conduct thorough investigations into internal and external fraud, identity theft, counterfeit items, elder abuse, and other suspicious activities.
- Collaborate with law enforcement, legal teams, and internal departments as the fraud subject matter expert while maintaining strict confidentiality throughout.
- Stay abreast of evolving fraud trends, schemes, tools, and data to identify vulnerabilities and improve fraud detection strategies.
- Educate staff and departments on security systems, incident protocols, current fraud schemes, preventative measures and reporting protocols.
- Manage and monitor access control systems, alarm systems, surveillance platforms, onsite security personnel, and vendor managed security tools.
PHYSICAL AND SENSORY REQUIREMENTS:
- Prolonged periods sitting at a desk and working on a computer.
- Stand and walk for extended periods during audits, inspections, or vendor interactions.
- Subject to repetitive motion of the wrists, hands and fingers.
POTENITAL ON-THE-JOB-RISKS:
EDUCATION, TRAINING AND EXPERIENCE:
- High School Graduate or equivalent.
- 3 to 5 years of experience in banking operations, financial fraud investigations, loss prevention, risk management, or related field.
- Strong knowledge of physical security systems, investigative procedures, protocols, strategies.
- Knowledge of banking software systems and AML/BSA regulations.
- Must demonstrate excellent organizational, verbal, and written communication skills.
- High ethical standards, confidentiality, attention to detail and strong communication and organizational skills.
- Proficiency in Microsoft Office (Excel, Word, Outlook); familiarity with SQL is a plus.
- Ability to multitask, prioritize effectively, and operate with urgency under pressure.
- Professional certification (CFE), a plus.
WORK SCHEDULE:
- Available during evenings, weekends, and holidays in emergency or urgent situations.
- Primarily office based with occasional travel (typically <10%) for investigations or training.
- Hybrid: 4 days in the office, 1 day work from home
