This is revenue collection work serving as an assistant manager of a major revenue collection operation in the area of specialization. The employees in this class direct the activities of subordinates engaged in the billing, investigation, collection of revenues and interviewing of taxpayers and petitioners. Work includes ensuring appropriate protocol and standard operating procedures for the billing and collection of revenues. Work includes monitoring daily and weekly metrics in the areas of service, quality and performance, using specialized software to evaluate work and prepare reports. Employees ensure conveyance of a positive image and handle a large volume of revenue collections work in a friendly and professional manner. Work is performed under the general direction of an administrative superior.
CONTACT INFORMATION
The analyst responsible for reviewing applications and additional documentation for this job opportunity is
Jamie Trull
City of Philadelphia – Office of Human Resources
1401 JFK Blvd., Room 1530
Philadelphia, PA 19102-1675
Phone: 215-686-5561
Fax: 215-686-0861
Email: jamie.trull@phila.gov
For all other inquiries please contact Customer Service at
215-686-0880 or email
hrhelpdesk@phila.govELIGIBLE LIST: DEPARTMENTAL-ONLY PROMOTIONAL
Only a departmental promotional eligible list for the Revenuewill be established as a result of this examination.
Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.
PREFERENCE FOR PHILADELPHIA RESIDENTS
Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other people receiving an identical test score.
To receive such preference, candidates must respond to the question regarding residence later in this form. The response on this application will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.
If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.
Computer Based Written ExaminationThis examination will be scheduled for June 3, 2026. Please note that this examination date is subject to change.
Candidates will need access to a desktop computer or laptop with a webcam and internet access to take the examination. Candidates will need to be able to operate computerized software proficiently and independently.
If you do not have access to a desktop computer or laptop with a webcam and internet access, or cannot operate computerized software proficiently and independently, please contact the Jamie Trull at jamie.trull@phila.gov
and alternative arrangements will be made for you to take this examination.
An Eligible List will be established the week of June 29, 2026. Please note that this date may change.
Test ReviewIn accordance with Civil Service Regulation 9.091B, candidates will have 30 days after the results have been mailed to review their test and to file appeals to the key answers. Call 215-686-0880 if you wish to schedule a Test Review.
High School/GEDThe following statement represents the minimum training and experience standards that will be used to admit or reject applicants for tests. Candidates must meet requirements:
ANTICIPATED ELIGIBILITY
Candidates who meet all eligibility requirements within 6 months of the application deadline will be admitted to this examination. Successful candidates will be placed on the eligible list but may not be hired or promoted until all requirements have been satisfied.
Minimum Training, Education, and Experience Requirements:
1. CIVIL SERVICE STATUS:Presently employed by the City of Philadelphia with permanent Civil Service status in the Revenue Department with a performance rating of Satisfactory or higher.
AND
2.
EducationEducation equivalent to the completion of the twelfth school grade.
AND
3. General Experience
WATER SPECIALTY
Two years of revenue collection experience, giving information and eliciting information from the public, in person, by telephone or through an automated call distributor telephone system, or two years of fieldwork investigating delinquent water and sewer accounts and gathering facts in order to effect the collection of municipal revenues.
AND
4. Specific ExperienceWATER SPECIALTY
Two years of experience supervising employees engaged in high-volume utility billing and/or collections, payment processing work, or two years of experience supervising employees investigating water/sewer delinquents and gathering facts in order to effect the collection of municipal revenues.
OR
Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources that has included the specific experience described above
City of Philadelphia Classes that Typically Meet the Specific Experience Requirements:
Collection Representative Supervisor (2B04)
Revenue Investigations Supervisor (6E25)
Payment Processing Supervisor (1B83)
Tax Assessor Supervisor (2B29)
PHYSICAL AND MEDICAL REQUIREMENTS
Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
