This is computer network management work at the advanced performance level maintaining a computer system configured in a local area network (LAN) of personal computer workstations and supporting data communications hardware such as, file servers, printers and other related peripheral input/output devices, and may provide technical direction to lower level network technicians participating in such work. An employee in this class coordinates the provision of LAN services to end users, and monitors and maintains the network's operating and communications systems. Work includes interaction with vendors, contractors, consultants, programming personnel and the City's central computing agency for system problem resolution. Ensuring system security, disaster recovery and data systems integrity and availability is a significant aspect of the work. This class is differentiated from lower level classes in this series by the responsibility for management and maintenance of the hardware and software components of at least one local area network. Work is performed under the direction of an administrative or technical superior.
CONTACT INFORMATION
The analyst responsible for reviewing applications and additional documentation for this job opportunity is
Bradley Greenfield
City of Philadelphia – Office of Human Resources
1401 JFK Blvd., Room 1530
Philadelphia, PA 19102-1675
Phone: 215-686-2376
Fax: 215-686-0861
Email: Bradley.Greenfield@phila.gov
For all other inquiries please contact Customer Service at 215-686-0880 or email hrhelpdesk@phila.gov
ELIGIBLE LIST: CITY-WIDE PROMOTIONAL
Departmental and interdepartmental promotional eligible lists will be established as a result of this examination. An appointment in any department may be made from either one of the above-established promotional lists as deemed appropriate by the appointing authority.
Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.
PREFERENCE FOR PHILADELPHIA RESIDENTS
Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other people receiving an identical test score.
To receive such preference, candidates must respond to the question regarding residence on this application. This response will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.
If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.
IF A COMPUTER-BASED EXAM IS HELD:
This examination will be scheduled for May 27, 2026. Please note that this examination date is subject to change.
Candidates will need access to a desktop computer or laptop with a webcam and internet access to take the examination. Candidates will need to be able to operate computerized software proficiently and independently.
If you do not have access to a desktop computer or laptop with a webcam and internet access, or cannot operate computerized software proficiently and independently, please contact Bradley Greenfield at Bradley.Greenfield@phila.gov and alternative arrangements will be made for you to take this examination.
IF A TRAINING AND EXPERIENCE EVALUATION IS HELD:Applicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination.
Scores in the Training and Experience Evaluation will be based on documentation of education and experience provided by the candidate. To receive full credit for your education and experience, you should submit all relevant documentation including college transcripts, licenses, certifications, paid out of class documentation, etc. and provide a detailed description of your education, experience, and credentials.
An Eligible List will be established the week of June 22, 2026. Please note that this date may change.
TEST REVIEW:IF A COMPUTER-BASED EXAM IS HELD:
In accordance with Civil Service Regulation 9.091B, candidates will have 30 days after the results have been mailed to review their test and to file appeals to the key answers. Call 215-686-0880 if you wish to schedule a Test Review.
IF A TRAINING AND EXPERIENCE EVALUATION IS HELD:In accordance with Civil Service Regulation 9.091D, candidates may review their answer sheets and other test papers to determine if they have been scored correctly or if there has been an irregularity in the administration of the examination. Candidates will have 30 days after the results have been mailed to review their test and to file a written appeal. Call 215 686-0880 if you wish to schedule a test review.
High School/GED
The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. ANTICIPATED ELIGIBILITY
Candidates who meet all eligibility requirements within 6 months of the application deadline will be admitted to this examination. Successful candidates will be placed on the eligible list but may not be hired or promoted until all requirements have been satisfied.
1. CIVIL SERVICE STATUS:
Presently employed by the City of Philadelphia with permanent Civil Service status and a Performance Rating of Satisfactory or higher.
AND
2. EDUCATION:
Completion of a Bachelor’s degree with major course work in Computer Science, Decision Science, Information Science or a closely related field.
NOTE: Completion of an industry recognized certification or additional experience may substitute for the education requirement on a year for year basis.
AND
3. GENERAL EXPERIENCE:
Two years of experience performing network technical support work performing the full range of network support assignments from workstation hardware installation and maintenance to point of network access, installing, evaluating, troubleshooting, and maintaining network hardware and software for a Local Area Network (LAN) or Wide Area Network (WAN).
AND
4. SPECIFIC EXPERIENCE:
Two years of experience at the full performance level in network technical support performing the full range of network support assignments from workstation hardware installation and maintenance to point of network access, installing, evaluating, troubleshooting, and maintaining network hardware and software for Local Area Network (LAN) or Wide Area Network (WAN).
OR
Any equivalent combination of training and experience determined to be acceptable by the Office of Human Resources, which has included the specific experience.
TRANSCRIPT, LICENSES, REGISTRATIONS AND CERTIFICATION REQUIREMENTS
Candidates MUST submit a copy of their official college or university transcript(s) indicating completion of the educational requirement and all required licenses, registrations or certifications at the time of application. Transcripts MUST indicate conference of the appropriate degree. Candidates with a degree from foreign colleges or universities must submit proof of degree as certified by a professional evaluation service.
Candidates MUST submit a copy of their license, registration or certification.
If you have ever submitted a paper transcript, license, registration or certification for any City of Philadelphia civil service examination, you must submit another document
Option 1 - Upload a paperless transcript, license, registration or certification – One time only!
You may upload documents into your account and attach a document with this application. Once the document is uploaded to your account, it may be attached to all future applications. Attaching your document will save you time and money if you apply for an examination in the future, and you will be assured that your transcript cannot be misplaced.
Your documents should be uploaded and attached to your application before it is submitted. They cannot be uploaded or added to your application electronically after your application has been submitted.
Option 2 – Submit a paper transcript, license, registration or certification – Separate document required for each application
If you submit a paper copy of a transcript, license, registration or certification, the document will be used for this application only. You will have to submit documents again whenever you apply for an examination in the future. Paper documents will not be retained and will not be returned to applicants.
Mailing address for paper transcript and other required materials
Bradley Greenfield
City of Philadelphia
Office of Human Resources
1401 JFK Blvd., Room 1530
Philadelphia, PA 19102
Phone: 215-686-2376
Fax: 215-686-0861
Email: Bradley.Greenfield@Phila.gov
