Clinical Documentation Specialist/ Customer Service

Five Star Companion Care • Full-time • Philadelphia, Pennsylvania, United States • 1w ago

Five Star's Medical Supply division is looking to hire a Professional, Mature, Trustworthy, Reliable Individual(s) to join our team.

We believe in Work Life Balance. This is a full time position of 30 hours per week. Monday thru Friday 9:00 am to 3:00 pm

General Accountabilities

Medical Office / Medical Supply knowledge preferred
Evaluating records for patients to ensure accuracy and completeness.
Ensuring that there is proper documentation where needed – for example, for Medicaid or insurance billing.
Tracking outcomes for individual clients/ patients to measure the quality of services provided.
Following up with physicians where needed to complete an individual patient’s records
Describe products or services, to persuade potential customers to purchase a product or service.
Contact individuals by telephone to solicit sales for goods or services.
Explains products or services and prices, and answers questions from customers.
Obtain customer information such as name, address, and insurance information, payment method, and enter orders into computers.
Records names, addresses, purchases, and reactions of prospects contacted.
Maintains records of contacts, accounts, and orders.
Manages and grows existing accounts.
Sells added services to clients.
Builds and keeps effective professional relationships with clients/ patients.
Help clients/ patients understand company products and services.
Manages queries about company products and services.
Builds up detailed knowledge about the company's products.
Provides proactive assistance and supports to clients /patients and physicians.
Meets consumer needs, offers options, resolves problems and follows up with customers/ clients.
*The company reserves the right to add or change duties at any time.

Skills

Excellent verbal and written communication
Basic computer literacy skills
General office skills (fax, copy, outlook, word, filing etc.)
Quick-learning skills
Time-management skills
Multi Tasker
Organizational skills
Telephone Etiquette .
Problem solving
Attention to detail
Active listening
Service orientation
Social perceptiveness

Benefits

Holiday Pay
Vacation Pay
Health Insurance Benefits
401k -Company Matched 3%
Employee Incentives
Referral Incentives
Employee Discounts

Verification

Must be and have proof of Covid 19 vaccination
Must be able to pass a criminal background check
Must be able to present 3 verifiable professional references

Please submit a cover letter and resume to be considered

At Five Star Companion Care, our priorities are to provide the best In-Home Care for your loved ones and to give families peace of mind.

We know all too well the pain associated with moving aging parents, grandparents and/or friends from their home to a nursing home. We also know that process can be emotional and overwhelming.

We aim for perfection in the service we provide and are passionate about making a difference and serving our community. This is the reason Five Star Companion Care was created.