Position: Manufacturing Customer Quality, Manager
Department: Manufacturing Quality
Reports To: Director, Manufacturing Quality
Location: Philadelphia, PA
Make a greater impact atBonduelle Americas!
Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US.
Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health.
Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet’s resources while providing healthy plant-based products to millions of consumers around the world.
The Manufacturing Customer Quality Manageris responsible for leading customer quality performance within the manufacturing environment. This role serves as the primary interface between manufacturing sites and customers on quality-related matters, ensuring customer requirements are understood, implemented, and consistently met. The position drives customer complaint reduction, manages customer audits and scorecards, and leads corrective and preventive actions to protect customer trust and brand integrity.
Reporting to the Director, Manufacturing Quality the Manufacturing Customer Quality Manager owns theday to daycustomer rejections, customer complaints, consumer complaints, and the corrective action follow through for each of these processes.
Primary Responsibilities:
